Return Policy
The deadline for refunding an Order is 10 days from the date You received the Goods. To exercise Your right to a refund, You must inform Us of your decision through a clear statement by emailing staff@blackcatsbluemoons.com or by using the contact form below.
We will reimburse You no later than 30 days from the day We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
For the Goods to be eligible for a return, please make sure that the Goods were purchased in the last 30 days, are in the original packaging, and are not used or damaged.
If package was damaged upon delivery, please include images of the package with your request.
Goods made to Your specifications or personalized cannot be returned.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Only regular-priced Goods may be refunded.
Goods on sale cannot be refunded.
You are responsible for the cost and risk of returning the Goods to Us. We cannot be held accountable for Goods damaged or lost in return shipment.
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.